2016 TIG Conference

Come learn about the technical aspects and challenges of two recent complex VoIP deployments. The first involves deployment of a cloud-based VoIP/IVR solution that enabled a partnership of nine California organizations to help low-income residents statewide obtain health care insurance. The second involves the deployment across the State of Washington of the new Skype for Business platform with enhanced call center functionality. We will leave time for your questions and also discuss some of the pros and cons of premise vs. cloud-based solutions to help participants as they work on their next telephone, text, or chat project.

Four New England states have implemented online triage and intake over the past two years. This has been an interesting, sometimes challenging, process. If you’re thinking of implementing similar systems, or want to share your own track record, or just want to find out about other programs’ experiences around the country, join us for a session on: Who’s using it? Who’s dropping out? Major upsides and downsides. Let's build on each others' experiences: don’t reinvent the wheel and mistakes to avoid. Our intent is to address collectively the issues and burning questions posed by online triage and intake.