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Tuesday, January 12
 

3:00pm

Registration
To register in advance for the TIG Conference, go to 
https://www.regonline.com/2016TIGMIE

Tuesday January 12, 2016 3:00pm - 7:00pm
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

5:30pm

Welcome Gathering/Dinner on Your Own
Tuesday January 12, 2016 5:30pm - 7:00pm
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205
 
Wednesday, January 13
 

7:30am

Breakfast and Registration
To register in advance for the TIG Conference, go to 
https://www.regonline.com/2016TIGMIE

Wednesday January 13, 2016 7:30am - 8:30am
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

8:30am

Welcome and Opening Plenary: User Centered Legal Design
User-facing design has long been important in fields focused on human interactions with the physical world, including architecture, urban planning, and the design of objects for every-day use. With the advent of the Internet, its significance has accelerated, and new practices and standards have emerged that center on the processes that shape the interactions between the person and the web. Design in the access to justice space poses special challenges. These include the importance of bridging socio-economic differences as well as the gaps between legal expertise and lay understanding. As we use technology tools to improve access to justice, it is imperative that we learn how to enhance the user experience to empower users and to facilitate their engagement with the legal system. Our opening session will explore these challenges and demonstrate best practices emerging in the field.

Speakers
avatar for Matthew Burnett

Matthew Burnett

Director, Immigration Advocates Network
Matthew is director of the Immigration Advocates Network (IAN), and served as its first full-time staff when it was formed in 2007. Prior to IAN Matthew worked representing low-income immigrants at East Bay Sanctuary Covenant and Northwest Immigrant Rights Project, and served as a... Read More →
avatar for Briane Cornish

Briane Cornish

Responsive Law, Legal Innovations Research Fellow
Briane Cornish is very passionate about innovations that provide greater legal access and enhance the experiences of those who consume legal services or legal aid or appear in court. During law school, Briane gained a multi-disciplinary education through coursework at the Business... Read More →
avatar for Margaret Hagan

Margaret Hagan

Director, Stanford Legal Design Lab
Margaret Hagan directs the Legal Design Lab (http://legaltechdesign.com), an R&D lab for more accessible, intuitive, and engaging legal services at Stanford Law School’s Center on the Legal Profession. She is a lecturer at the Stanford Institute of Design (the d.school), and a lawyer... Read More →
avatar for Tanina Rostain

Tanina Rostain

Professor, Georgetown Law Center
Tanina Rostain’s current teaching and research interests focus on the proliferation of legal technologies in law practice, in particular, in the access to justice and open government spheres. In 2012, Tanina created a course in which student teams collaborate with non-profit legal... Read More →


Wednesday January 13, 2016 8:30am - 10:00am
Texas Ballroom - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

10:00am

Break
Wednesday January 13, 2016 10:00am - 10:15am
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

10:30am

Civil Legal Outcomes Toolkit
As of 2016, the Legal Services Corporation will be requiring its grantees to collect information about outcomes achieved in extended service cases and to report annually to LSC how they are using the information to manage their programs. LSC has created a toolkit to assist grantees and others in collecting outcome data. This interactive session will feature a demonstration of the toolkit and a discussion of best practices for collecting and using outcomes data.

Speakers
avatar for Peter Campbell

Peter Campbell

Chief Information Officer, Legal Services Corporation
Peter Campbell is the Chief Information Officer at Legal Services Corporation. Prior to joining LSC, Peter spent five years managing technology at Earthjustice, the nation's leading environmental law firm, and seven years serving as IT Director at Goodwill Industries of San Francisco... Read More →
avatar for Jim Sandman

Jim Sandman

President, Legal Services Corporation
Jim Sandman has been president of the Legal Services Corporation since 2011. Jim practiced with the law firm of Arnold & Porter LLP for 30 years and served as the firm's Managing Partner for a decade. From 2007 to 2011, he was General Counsel of the District of Columbia Public Schools... Read More →


Wednesday January 13, 2016 10:30am - 11:45am
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

10:30am

Fun with Phones! - Two Recent Case Studies of Complex VoIP Deployments
Come learn about the technical aspects and challenges of two recent complex VoIP deployments. The first involves deployment of a cloud-based VoIP/IVR solution that enabled a partnership of nine California organizations to help low-income residents statewide obtain health care insurance. The second involves the deployment across the State of Washington of the new Skype for Business platform with enhanced call center functionality. We will leave time for your questions and also discuss some of the pros and cons of premise vs. cloud-based solutions to help participants as they work on their next telephone, text, or chat project.

Speakers
avatar for Sue Encherman

Sue Encherman

Director of Adminstration, Northwest Justice Project
Susan Encherman began her career in civil legal services in January 1980 when she was hired as the first Administrator of Evergreen Legal Services. She held this position until October of 1995 when as a result of a statewide restructuring plan, she left and began building the Northwest... Read More →
avatar for John Greiner

John Greiner

Just-Tech, LLC, President
John Greiner founded Just-Tech in 2015 to serve the technology needs of non-profit justice community with leadership, managed services and project consulting. Prior to Just-Tech, John was the CIO for Legal Services NYC, the nation’s largest civil legal services provider. He led... Read More →
avatar for Zahid Masood

Zahid Masood

Managing Director, Z Consulting Group
Zahid Masood has more than 25 years of experience in assisting LSC and public sector clients with complex strategic technology decisions. His background includes: Strategic Planning with innovative solutions optimized with state-of-the-art communication technologies, relevant economics... Read More →


Wednesday January 13, 2016 10:30am - 11:45am
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

10:30am

Introducing A2J Author - The Complete Package: Web-based authoring, mobile viewer, and our own integrated document assembly system
A2J Author is no longer just a pretty interface. For the past five years, we have been completely overhauling A2J Author. We have created an all-inclusive authoring system that removes the need to use any other tool to complete your document assembly project. Our web-based authoring system allows for the rapid creation of A2J Guided Interviews on any computer. Our A2J Viewer is no longer bound by the restrictions of Flash. Our responsive A2J Mobile Viewer allows pro se litigants to complete their A2J Guided Interviews on any device, even phones. Finally, we are introducing the newest addition, the A2J Author document assembly component. At this session we will show how the integration of the document assembly component into A2J Author allows anyone to more rapidly and easily create complete document assembly projects. We will give an overview of the authoring system and demo the new document assembly component.

Speakers
avatar for Jessica Frank

Jessica Frank

A2J Author Project Manager, CALI
avatar for John Mayer

John Mayer

Executive Director, CALI
John Mayer (@johnpmayer) is the Executive Director of the Center for Computer-Assisted Legal Instruction (CALI). CALI is a 501(c)(3) non-profit consortium of over 200 US law schools and the developer of A2J Author.


Wednesday January 13, 2016 10:30am - 11:45am
Executive Salon 3 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

10:30am

Working with Technology: 4 Generations in the Workforce
Legal Aid offices are typically staffed by different generations and not everyone understands the latest innovative technology ideas or tips. What technology challenges do we face when working with a four generation mix of co-workers? How can we bridge the generation gap and effectively work together? This session will focus on how to engage all levels of your staff in technology and on TIG projects.

Speakers
RB

Raquel Bonilla

Director of Grants Management & Special Projects, Legal Services of Northern Virginia
Raquel Bonilla is the Director of Grants Management & Special Projects at Legal Services of Northern Virginia (LSNV). She has been with LSNV for 20 years. Her current responsibilities include grant writing, grant reporting and resource development. She also participates in the planning... Read More →
avatar for Nora Mahoney

Nora Mahoney

Chair, Family Law Group, Legal Services of Northern Virginia
Nora Mahoney is the Family Law Practice Group Chair for LSNV, handling a variety of family law cases and supervising family law attorneys as well as interns and volunteers. She also serves on the organization’s technology, pro bono, and language access committees. Prior to that... Read More →
avatar for Kwame Pobee

Kwame Pobee

IT Manager, Legal Services of Northern Virginia
Kwame Pobee has worked in the Information Technology industry in the states since 1998. He has served in a number of nonprofit organizations which include schools, churches and the legal services community. These organizations have ranged in size from 50 to 500+ hosts. Though the... Read More →


Wednesday January 13, 2016 10:30am - 11:45am
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

12:00pm

Lunch with ABA Immediate Past President William C. Hubbard
Speakers
avatar for William Hubbard

William Hubbard

Immediate Past President, Nelson Mullins Riley & Scarborough
William C. Hubbard served as President of the American Bar Association in 2014-2015. He previously served a two-year term as Chair of the ABA's House of Delegates. Mr. Hubbard is a past president of the American Bar Foundation and the American Bar Endowment. He is a member of the... Read More →


Wednesday January 13, 2016 12:00pm - 1:30pm
Texas Ballroom - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

1:45pm

Easy to Share, Find, and Use: A New Approach to the Service Directory Data Problem
Who provides what services to whom? It’s actually hard to know. Two separate problems are entangled in this challenge: first, it’s hard to keep track of the various services that many different organizations provide. Second, it’s hard to present such information in a way that is easy for laypeople to understand and act upon. In this session, we’ll consider new developments in each of these problem areas. Greg Bloom of the Open Referral Initiative will describe the means by which different kinds of resource directory systems can ‘speak’ to each other, so that data can be published once and used in many different ways. Margaret Hagan of Stanford Law School will discuss her research on best practices in information design. Sam Halpert of ProBonoNet will discuss their initial efforts to publish ‘interoperable’ directory data from LawHelp. Participants will be prompted to share their own insights in a guided discussion.

Speakers
GB

Greg Bloom

Chief Organizing Officer, Open Referral Initiative
Greg Bloom is the Chief Organizing Officer, Open Referral Initiative which promotes open access to resource directory data (i.e. information about the health, human, and social services available to people in need). He also is a Civic Imagination Fellow with Civic Hall Labs. Before... Read More →
avatar for Margaret Hagan

Margaret Hagan

Director, Stanford Legal Design Lab
Margaret Hagan directs the Legal Design Lab (http://legaltechdesign.com), an R&D lab for more accessible, intuitive, and engaging legal services at Stanford Law School’s Center on the Legal Profession. She is a lecturer at the Stanford Institute of Design (the d.school), and a lawyer... Read More →
avatar for Sam Halpert

Sam Halpert

LawHelp Program Coordinator, Pro Bono Net
As Pro Bono Net’s LawHelp Program Coordinator, Sam develops and maintains PBN’s award-winning LawHelp.org platform in partnership with nonprofit legal aid organizations in 25 states. LawHelp.org empowers low and moderate-income people with information about free legal aid programs... Read More →


Wednesday January 13, 2016 1:45pm - 3:00pm
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

1:45pm

Nuts and Bolts of User Testing
User testing can be as lightweight or as intensive as your project and time allows, but one thing's certain, the ability to create and execute a user test to validate your assumptions, obtain feedback about your process or your design may be the difference between a useful and well-used tool, and one that collects dust. Whether your users are internal staff, advocates, community members or client populations, gathering their feedback at numerous stages of the process can be vital. Join us as we walk through the life cycle of a user test- identifying the relevant metrics, tailoring the test around those metrics, finding testers and conducting the test itself, as well as collecting and interpreting the results. Whether you need quick feedback before you make your next decision or an in depth analysis of how users interact with your project, this session will help with on-the-ground best practices, tips, tricks and tools for your project.

Speakers
avatar for Matthew Burnett

Matthew Burnett

Director, Immigration Advocates Network
Matthew is director of the Immigration Advocates Network (IAN), and served as its first full-time staff when it was formed in 2007. Prior to IAN Matthew worked representing low-income immigrants at East Bay Sanctuary Covenant and Northwest Immigrant Rights Project, and served as a... Read More →
avatar for Alexander Karsten

Alexander Karsten

Project Manager, LegalServer
Xander has worked in civil legal services for over a decade, starting as a paralegal and later attorney representing homeowners in foreclosure and then providing holistic legal representation to individuals impacted by a criminal record. He shifted focus in 2012 to technology-enabled... Read More →
avatar for Anna Steele

Anna Steele

Director of Consulting, Just-Tech
As Just-Tech Director of Consulting, Anna works with legal service providers to develop and implement strategic technologies that are in line with their unique needs. A former legal services technologist, Anna values the strong connection between technology and access to justice and... Read More →


Wednesday January 13, 2016 1:45pm - 3:00pm
Executive Salon 4 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

1:45pm

Online Triage and Intake: One Year Later, Lessons Learned
Four New England states have implemented online triage and intake over the past two years. This has been an interesting, sometimes challenging, process. If you’re thinking of implementing similar systems, or want to share your own track record, or just want to find out about other programs’ experiences around the country, join us for a session on: Who’s using it? Who’s dropping out? Major upsides and downsides. Let's build on each others' experiences: don’t reinvent the wheel and mistakes to avoid. Our intent is to address collectively the issues and burning questions posed by online triage and intake.

Speakers
KC

Kathleen Caldwell

Pine Tree Legal Assistance, Websites Coordinator
Kathleen has worked at legal aid since almost the beginning of time (1980) - first as staff attorney, then as a member of Pine Tree Legal's tech team. She helps lead Maine's technology initiatives and handles the day-to-day administration of PTLA's several websites. A former English... Read More →
avatar for Kate Geruntho Frank

Kate Geruntho Frank

Web and Publications Manager, CTLawHelp.org
Kate writes and edits educational materials for low-income self-represented parties in print and online at www.CTLawHelp.org. She has a bachelor's degree in journalism and has been building and managing high-traffic websites since the mid-1990s. Kate's articles, photos, and videos... Read More →
avatar for Rochelle Hahn

Rochelle Hahn

Massachusetts Legal Aid Websites Project Codirector, MLRI
Rochelle Hahn is the director of MassLegalServices.org, the statewide website for legal services advocates in Massachusetts. She also develops and implements technology based projects and programs that address access to justice issues for low income people with legal needs. She previously... Read More →
avatar for Brian Stewart

Brian Stewart

Web development, database programmer, BDS Works
Brian Dyer Stewart began database programming and analysis in the 80s, creating custom software for non-profits. His work evolved into programming for clients' online needs. Recent Legal Services work includes Stateside Legal, a resource for service members and their families, sites... Read More →


Wednesday January 13, 2016 1:45pm - 3:00pm
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

1:45pm

Projecting and Evaluating the Return on an Innovative Technology Project
What's the benefit of a tech investment, and when it is worth the expense? What’s the best way to think about the return on investment of a technology project in quantitative terms? In this session, we’ll talk through the core concepts around how to consider and weigh the costs and benefits of technology projects. Then we’ll work together as a group to collaboratively identify some of the most effective and measurable elements you can use to predict the return on investment for innovative projects. You’ll leave with a clear framework to help you think through innovative technology investments at your own organization.

Speakers
LQ

Laura Quinn

Idealware, Director of Partnerships and Knowledge
Laura has been working in the software sector for nearly 20 years. As Idealware’s Director of Partnerships and Knowledge, she works with nonprofit leaders to guide the creation of research based information to help nonprofits make smart technology decisions. Prior to founding Idealware, Laura... Read More →


Wednesday January 13, 2016 1:45pm - 3:00pm
Executive Salon 2 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

1:45pm

What Every Executive Needs to Know about Information Technology Security
This session will offer practical, but not fear-mongering advice on the reasonable measures that Legal Aid firms can and should invest in to protect themselves from malicious hackers and data breaches. Topics will include how to assess risk; the pros and cons of cloud computing; safely deploying mobile technology, such as smartphones and tablets; protecting your network; educating your staff; and contract negotiation tips. The content will be information-rich but acronym-poor for an audience that is responsible for the smooth operations of the firm, but not necessarily "techie."

Speakers
avatar for Peter Campbell

Peter Campbell

Chief Information Officer, Legal Services Corporation
Peter Campbell is the Chief Information Officer at Legal Services Corporation. Prior to joining LSC, Peter spent five years managing technology at Earthjustice, the nation's leading environmental law firm, and seven years serving as IT Director at Goodwill Industries of San Francisco... Read More →


Wednesday January 13, 2016 1:45pm - 3:00pm
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

3:00pm

Networking Break
Wednesday January 13, 2016 3:00pm - 3:30pm
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

3:30pm

Beyond Bean Counting: Using Web Analytics to Enhance User Experience, Content Design and Outreach Strategies
Web-based initiatives have access to a rich body of data about the needs of individuals seeking legal help and the assistance provided to them through online solutions, but making sense of these metrics – and making them actionable – is not always easy. This session will explore how statewide website and related online initiatives have used analytics to better understand client legal information needs, guide content development strategies, and more meaningfully measure the impact of outreach efforts. Panelists will provide tips for optimizing Google Analytics for the needs of the legal services community, examples of dashboards to benchmark key metrics, creative user feedback tools like micro-surveys, and how to use this data to engage supporters and funders.

Speakers
avatar for Sue Encherman

Sue Encherman

Director of Adminstration, Northwest Justice Project
Susan Encherman began her career in civil legal services in January 1980 when she was hired as the first Administrator of Evergreen Legal Services. She held this position until October of 1995 when as a result of a statewide restructuring plan, she left and began building the Northwest... Read More →
avatar for Sam Halpert

Sam Halpert

LawHelp Program Coordinator, Pro Bono Net
As Pro Bono Net’s LawHelp Program Coordinator, Sam develops and maintains PBN’s award-winning LawHelp.org platform in partnership with nonprofit legal aid organizations in 25 states. LawHelp.org empowers low and moderate-income people with information about free legal aid programs... Read More →
avatar for Matthew Stubenberg

Matthew Stubenberg

IT Director/Staff Attorney, Maryland Volunteer Lawyers Service, Inc.
Matthew Stubenberg graduated cum laude from Maryland Law School in 2013. He is the current IT director and staff attorney for the Maryland Volunteer Lawyers Service (MVLS). He has created a number of successful legal apps including MDExpungement.com, an automated expungement website... Read More →


Wednesday January 13, 2016 3:30pm - 4:45pm
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

3:30pm

Build Your Own Online Classrooms: An investment in knowledge pays the best interest. (Benjamin Franklin)
Whether you are trying to help self-represented parties navigate a legal process, teaching your staff about new software, introducing a Pro Bono attorney or law student to a legal topic or more, you can use the learning checklist tool built by Statewide Legal Services, CALI, and CTLawHelp.org to take users through a lengthy or complex multi-step process at their own pace. Easily build your own classes on the new national LearnTheLaw.org website, share useful content with and from others using the site, and take advantage of the fact that you don’t have to build or maintain the site yourself. Presentation includes a look at how simple it can be to build your own classes.

Speakers
avatar for Kate Geruntho Frank

Kate Geruntho Frank

Web and Publications Manager, CTLawHelp.org
Kate writes and edits educational materials for low-income self-represented parties in print and online at www.CTLawHelp.org. She has a bachelor's degree in journalism and has been building and managing high-traffic websites since the mid-1990s. Kate's articles, photos, and videos... Read More →
avatar for Elmer Masters

Elmer Masters

Director of Technology, CALI
Elmer R. Masters is the Director of Technology at the Center for Computer-Assisted Legal Instruction (www.cali.org) where he works on interesting projects involving technology and legal education like eLangdell, Classcaster, Lawbooks, and the CALI website. He has over 20 years experience... Read More →
avatar for John Mayer

John Mayer

Executive Director, CALI
John Mayer (@johnpmayer) is the Executive Director of the Center for Computer-Assisted Legal Instruction (CALI). CALI is a 501(c)(3) non-profit consortium of over 200 US law schools and the developer of A2J Author.


Wednesday January 13, 2016 3:30pm - 4:45pm
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

3:30pm

Congrats on your launch! Now what? Maintenance, Succession planning and Enhancements with Forms Projects
Hindsight teaches that planning for maintenance of a document assembly project to create online forms is wise from the beginning. For those well beyond the beginning of their online forms projects, how do you now catch up with maintenance? What are successful approaches to make maintenance manageable and affordable? How do upgrades and enhancements fit into a long-term project plan? How do you document your project to make staffing changes easier? These are some the topics we will cover in this panel. We will hear from experienced and newer interactive forms project managers. This will be an interactive panel with discussion encouraged from attendees. Attendees will leave with practical information and tips on project maintenance and succession planning for their organizations. The focus of this panel will be on document assembly, but tips, lessons learned and advice from this session are applicable to other TIG project types such as website and content initiatives.

Speakers
avatar for Claudia Johnson

Claudia Johnson

Program Manager LawHelp Interactive, LHI Pro Bono Net
Claudia works to improve how legal non-profits and courts provide services to low income communities and how those without lawyers. Claudia has been working on access to justice through technology for 15 years, starting at Bay Area Legal Aid in Oakland to design and created the Legal... Read More →
avatar for Jenny ("J.") Singleton

Jenny ("J.") Singleton

Legal/Technology Project Manager, MN Legal Services State Support
Jenny Singleton is the Legal Technology Project Manager at MN State Support where her responsibilities range from managing document assembly and online intake projects to coordinating advocate trainings and administering ProJusticeMN.org. She is a 2012 graduate of the University of... Read More →
avatar for Angela Tripp

Angela Tripp

Director, Michigan Legal Help Program
Angela Tripp is the Director of the Michigan Legal Help (MLH) Program, which is responsible for the statewide website for self-represented litigants (MichiganLegalHelp.org) and fifteen affiliated Self-Help Centers around the state. In 2016, over 770,000 people visited the MLH website... Read More →
avatar for Stephanie Villinski

Stephanie Villinski

Content Director, Illinois Legal Aid Online
Stephanie is the Content Director at Illinois Legal Aid Online (ILAO). Her duties include leading the ILAO Content Team in producing high quality, user-centered content and increasing the visibility of ILAO’s products and services. Prior to her work at ILAO, Stephanie worked as... Read More →


Wednesday January 13, 2016 3:30pm - 4:45pm
Executive Salon 4 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

3:30pm

One SharePoint 2013 Journey: To Infinity and Beyond!
SharePoint 2013 is a great information management tool but implementing it can appear daunting. Participants will hear how LAF in Chicago began their SharePoint 2013 journey and, during the course of 21 months, designed and implemented their SharePoint 2013 system – appropriately named “LAFPoint.” The presenters will describe the process of designing LAFPoint to work with LAF’s culture and staff, the hardware and software challenges they confronted along the way, and the ongoing need for good public relations and training. And the work has just begun!

Speakers
avatar for Eric Fong

Eric Fong

IT Supervisor, LAF
Eric Fong is the Supervisor of Information Technology at LAF (Legal Assistance Foundation) in Chicago. With over thirteen years of experience in the field, he is responsible for managing IT staff, the design and maintenance of the network infrastructure, and the evaluation and integration... Read More →
avatar for Vivian Hessel

Vivian Hessel

Director, Technology, LAF
Vivian Hessel is the Director of Technology for Advocates at LAF in Chicago. She is responsible for cultivating the use of technology in LAF’s work, managing agency-wide technology projects and interfacing between the IT Pros and LAF staff. Prior to assuming this position, Vivian... Read More →


Wednesday January 13, 2016 3:30pm - 4:45pm
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

3:30pm

Remote Services: The Key to a Robust Access to Justice Ecosystem
The Self-Represented Litigation Network (SRLN) has recently published a resource guide on remote service delivery (phone, website, texts, chats, video, CRMs, portals etc.) and the self-represented litigant (SRL). Funded by the State Justice Institute, this guide is the product of an intensive year-long study of remote service delivery models in courts in Alaska, Utah, Minnesota, Orange County (CA), Butte County (CA), and Maryland and in legal services programs in Montana and Idaho. This session will present the findings and engage attendees in a discussion of how remote services fit into an overall access to justice ecosystem; how to creatively make use of old tools; how remote service tools impact not only access for SRLs, but also increase the capacity of the provider and better serve internal customers; and, as was revealed in the study, how important local community partnerships with non-lawyer allied professionals are in supporting the delivery of legal services remotely.

Speakers
avatar for Katherine Alteneder

Katherine Alteneder

Executive Director, Self-Represented Litigation Network (SRLN)
With a deep background in legal aid, the courts and private practice, Katherine's philosophy throughout her career has been to build common sense, consumer oriented solutions by learning, innovating and sharing. An early member of SRLN, she has led the Self-Represented Litigation... Read More →
avatar for Sarah Coffey Frush

Sarah Coffey Frush

Chief Attorney, Maryland Courts Self-Help Center, Maryland Legal Aid
Sarah Coffey Frush is the chief attorney of the Maryland Courts Self-Help Center operated by Maryland Legal Aid. Under her leadership, the the Center has provided advice to over 100,000 self-represented litigants, and the program received the Maryland Access to Justice Commission’s... Read More →
avatar for John Greacen

John Greacen

Principal, Greacen Associates LLC
John Greacen, currently a principal of Greacen Associates, LLC, wrote the seminal article on the difference between legal information and legal advice for court staff in 1995 and continues to publish regularly on the topic. He has evaluated programs to assist self-represented litigants... Read More →


Wednesday January 13, 2016 3:30pm - 4:45pm
Executive Salon 2 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

5:00pm

Cloud Services Affinity Group
Wednesday January 13, 2016 5:00pm - 6:00pm
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

5:00pm

Data Essentials Affinity Group
Wednesday January 13, 2016 5:00pm - 6:00pm
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

5:00pm

Disaster Response Discussion Group
This disaster response discussion is part of the conference's affinity networking groups. While it's not a formal session, it will include overviews and updates on key disaster response projects across the country, including efforts in Iowa, Nebraska, and New York City, as well as update on the DisasterLegalAid.org website. John Eidleman, LSC Senior Program Counsel, will lead the discussion. 

Wednesday January 13, 2016 5:00pm - 6:00pm
Executive Salon 3 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

5:00pm

Ford Foundation Website Project (By Invite Only)
Wednesday January 13, 2016 5:00pm - 6:00pm
Director's Room 2 - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

5:00pm

Intake & Technology Affinity Group
Wednesday January 13, 2016 5:00pm - 6:00pm
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

5:00pm

Pro Bono Innovation Affinity Group
Wednesday January 13, 2016 5:00pm - 6:00pm
Executive Salon 2 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

5:00pm

Networking and Affinity Groups
An opportunity for informal networking and affinity group sessions based on the selections of participants at registration.

Wednesday January 13, 2016 5:00pm - 6:00pm
TBA

7:00pm

TIG Conference Reception
The shortest walking route is via the River Walk, accessible via stairs just outside the Wyndham hotel. Turn left on the River Walk and walk two tenths of a mile to the entrance of the Southwest School of Arl. Open walking directions to the Southwest School of Art in Google Maps at http://bit.ly/TIGReception
 

Wednesday January 13, 2016 7:00pm - 9:30pm
Southwest School of Art 1201 Navarro Street, San Antonio, TX 78205
 
Thursday, January 14
 

7:30am

Self Represented Litigation Network Meeting (all are welcome)
Open to anyone who would like to learn about developments and new initiatives of the SRLN, this session will facilitate connections between participants and the SRLN with a focus on how to meet the pro se challenge through technology and collaboration. The SRLN conducts projects across a wide area of interest that impact self-represented litigants, such as judicial education, court services and system design, technology, and unbundled services delivery. Please join us for inspiring conversation!

Thursday January 14, 2016 7:30am - 8:15am
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

7:30am

Breakfast and Registration
Thursday January 14, 2016 7:30am - 8:30am
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

8:30am

Hackathons for Justice
Hackathons, where tech savvy software designers, IT entrepreneurs and other partners gather for an intense weekend of competitive creativity to produce innovate new technology solutions, are enthusiastically forming in several states to partner with legal aid programs. A February 2014 Hackathon in Austin produced software solutions to reduce financial exploitation of vulnerable elders by legal guardians. A Hackathon in September in Albuquerque produced mobile phone-friendly software to guide domestic violence victims. More legal aid Hackathons are planned for 2016, maybe in a state near you! This session will explain the Texas and New Mexico events, including expert info from Tech for Justice, a project of the Internet Bar Organization, on how to effectively organize a Hackathon in ways that will build stronger long-term legal aid/tech community partnerships that will continue to innovate well beyond the event itself.

Speakers
avatar for Jeffrey Aresty

Jeffrey Aresty

president, InternetBar.org Institute, Inc.
Jeffrey M. Aresty is based in Houston, Texas, and is an international business and e-commerce lawyer who has led the non-profit Internet Bar Organization (IBO) since 2005. IBO’s mission is to promote and shape the emerging online justice community by using technology and the Rule... Read More →
JS

Jill Schachner Chanen

ABA Journal/American Bar Association, Assistant Managing Editor/Director of Events
Jill is the director of events and assistant managing editor for the ABA Journal magazine of the American Bar Association where she is responsible for developing content for magazine and developing programming. She has produced three hackathons for the Journal and participated in... Read More →
avatar for Randy Chapman

Randy Chapman

Executive Director, Texas Legal Services Center
HH

Hannah Hubbard

Internetbar.org Institute, Inc., Director of Operations
Hannah Hubbard is Director of Operations of Internet Bar Organization. She oversees Internet Bar initiatives and organizational direction and directs the Tech for Justice initiative. Her background includes social psychology, solution design, community systems design, affiliate marketing... Read More →
avatar for Ed Marks

Ed Marks

Executive Director, New Mexico Legal Aid, Inc.
Ed Marks is Executive Director for New Mexico Legal Aid, a statewide LSC-funded program. Ed is also a member of the American Bar Association’s Standing Committee on Legal Aid and Indigent Defense, and a member of the New Mexico Commission on Access to Justice. Between 2004 and 2011... Read More →
avatar for Vince Morris

Vince Morris

Director, Arkansas Legal Services Partnership
Vince Morris is the director of the Arkansas Legal Services Partnership and provides national consulting services on an independent basis. He has presented on the topic of technology and justice to thousands of participants across the nation. Mr. Morris was recognized in 2012 by the... Read More →


Thursday January 14, 2016 8:30am - 9:45am
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:30am

Interactive Games for Legal Services
Building on a year-long TIG project to create a “serious game” to help self-represented parties navigate the very real challenges of going to court on their own, our session will introduce you to the new game called RePresent. We will talk about the co-design process with our stakeholders, show you the underlying structure of how the game was built, introduce you to the Mad Science authoring system, and guide you through exercises that will allow you to modify the game for use in your jurisdiction. You will leave this interactive session with a basic understanding of how to use the Mad Science “scripter” to modify the game, or to even create an entirely new game of your own.

Speakers
avatar for Casper Harteveld

Casper Harteveld

Boston, Massachusetts, USA, Northeastern University
Dr. Casper Harteveld is an Assistant Professor of Game Design at Northeastern University, and author of Triadic Game Design (Springer, 2011), a book about serious game design. He earned his PhD degree from Delft University of Technology in Systems Engineering, Policy Analysis & Management... Read More →
avatar for Dan Jackson

Dan Jackson

Executive Director, NuLawLab
Dan Jackson is a 1997 graduate of Northeastern Law, where he now directs the NuLawLab. Following a federal appellate clerkship, Dan joined the law firm of Bingham McCutchen, ultimately serving as the firm’s director of attorney development and director of training. Prior to law... Read More →
avatar for Susan Garcia Nofi

Susan Garcia Nofi

New Haven Legal Assistance, Executive Director
Susan is the Executive Director of New Haven Legal Assistance, where she previously worked as Deputy Director and a Staff Attorney. From 2002-2009, Susan worked for the Connecticut Department of Labor’s Employment Security Appeals Division, first as an Unemployment Appeals Referee... Read More →


Thursday January 14, 2016 8:30am - 9:45am
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:30am

Intermediate Information Security for Legal Aid Technologists
This session is targeted towards experienced IT professionals and will focus on advanced information security topics. Panelists will address the technical aspects of establishing strong information security in a legal aid law firm. Topics include two-factor authentication, vulnerability assessment, BYOD and mobile computing issues, and on-premise vs. off-premise approaches. 

Speakers
avatar for Peter Campbell

Peter Campbell

Chief Information Officer, Legal Services Corporation
Peter Campbell is the Chief Information Officer at Legal Services Corporation. Prior to joining LSC, Peter spent five years managing technology at Earthjustice, the nation's leading environmental law firm, and seven years serving as IT Director at Goodwill Industries of San Francisco... Read More →
avatar for Michael Hernandez

Michael Hernandez

Just-Tech, Director of Consulting Services
Michael Hernandez recently joined Just-Tech, a technology firm focused on serving the specialized project and managed services needs of Legal Aid organizations as the Director of Consulting Services. Prior to joining Just-Tech, Mr. Hernandez was the IT Manager for Legal Services NYC... Read More →
avatar for Joseph Melo

Joseph Melo

Director of Engineering, Just-Tech, LLC
Joseph J. Melo is the Director of Engineering for Just-Tech, a new technology firm focused on serving the specialized project and managed services needs of Legal Aid organizations. Prior to joining Just-Tech, Joseph was the Chief Network and Systems Engineer for Legal Services NYC... Read More →
avatar for Étienne L. Riggins

Étienne L. Riggins

Systems Administration, Legal Services Corporation
My name is Étienne Riggins, Systems Administrator with Legal Services Corporation. I have worked at LSC for a little over 15 years and have had the opportunity work as an Electronic Archive Coordinator, and Computer Support Technician, however, recently I was promoted to Systems... Read More →


Thursday January 14, 2016 8:30am - 9:45am
Executive Salon 4 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:30am

Localizing the Best Legal Resources: Global Lessons of Collaboration and Inspiration
Technology is global - laws are local. This session explores how to bridge the gap, examining how legal resources from one jurisdiction can be localized for another. International and national examples will illustrate how collaboration can provide your state with access to great legal resources - and save time and money. Speakers from the UK, Canada and California will highlight a range of leading legal resources, describe how collaboration can happen and provide practical guidance on localizing content. Specific examples will demonstrate how web content, publications, instructional videos, and a game have been localized, as well as translated and produced in different languages.

Speakers
avatar for Bonnie Hough

Bonnie Hough

Principal Managing Attorney, Judicial Council of California
avatar for Dave Nolette

Dave Nolette

Digital Program Director, Justice Education Society, BC
Dave Nolette is the Digital Program Director at the Justice Education Society of British Columbia. He leads a dynamic, in-house team of staff with expertise in legal content creation, web development and video production. Dave has years of experience applying digital technologies... Read More →
avatar for Roger Smith

Roger Smith

Professor, London South Bank University
Roger runs a website and blog for the UK Legal Education Foundation on law, technology and access to justice: law-tech-a2j..org. He has published a number of reports since 2014 on developments for the foundation as a resource for those working in the field. Roger is a lawyer with... Read More →


Thursday January 14, 2016 8:30am - 9:45am
Executive Salon 3 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:30am

More Than First Impressions: Website Strategies for Legal Aid Organizations
With more and more low-income people accessing the resources that they need through the Internet, a website is often the first portal of access. So when people seeking help find your organization's website, do you know where they're being guided? Is it clear how to contact your offices, and is the navigation helpful for those who use screen readers or other assistive technology? How do you bring your organization's website in line with best practices without (what can often be) a costly website redesign? Our panelists will help answer these questions and more.

Speakers
avatar for Abhijeet Chavan

Abhijeet Chavan

Chief Technology Officer, Urban Insight, Inc.
Abhijeet Chavan is the creator of DLAW, an open source website management platform for public information websites. He also created free plain-language tools WriteClearly and ReadClearly. Abhijeet was named to the Fastcase 50 list of global legal innovators in 2017. He has over... Read More →
RH

Ronké Hughes

Program Counsel, Legal Services Corporation
Ronké Hughes joined the Legal Services Corporation's Office of Program Performance in August 2014, as a Program Counsel. Prior to joining LSC, she worked in private practice and at Legal Services of Northern Virginia as a staff attorney and the program's first Intake Managing Attorney... Read More →
avatar for Nora Mahoney

Nora Mahoney

Chair, Family Law Group, Legal Services of Northern Virginia
Nora Mahoney is the Family Law Practice Group Chair for LSNV, handling a variety of family law cases and supervising family law attorneys as well as interns and volunteers. She also serves on the organization’s technology, pro bono, and language access committees. Prior to that... Read More →
avatar for Kim Marshall

Kim Marshall

NeighborWorks America, Digital Media Manager
Kim Marshall has several years of experience in plain language, search engine optimization, content management, and content strategy. She is the Digital Media Manager at NeighborWorks America, where she administers the website and oversees social media. Prior to her start at NeighborWorks... Read More →
avatar for Ilenia Sanchez-Bryson

Ilenia Sanchez-Bryson

Chief Information Officer, Legal Services of Greater Miami, Inc.
Ilenia Sanchez-Bryson works with staff at every level of Legal Services of Greater Miami and across the legal services community to use technology to improve performance. Ilenia believes that technology is just a tool to improve the way we serve the community and therefore focuses... Read More →


Thursday January 14, 2016 8:30am - 9:45am
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

9:45am

Break
Thursday January 14, 2016 9:45am - 10:00am
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

10:00am

Access to Justice Tools in the Larger Digital Ecosystem
With the proliferation of digital tools designed to help users navigate legal resources and the legal system, attention is turning to the place of apps in the larger on and offline ecosystem. This session will focus on developing tools to maximize their impact while preserving scarce resources. Among the topics it will consider are: creating tools that are sustainable and scale, avoiding replication of existing tools, and situating tools to increase their visibility and prominence. The session will also explore the relative merits of hackathons and other approaches to creating technologies that bridge the justice gap.

Moderators
avatar for Tanina Rostain

Tanina Rostain

Professor, Georgetown Law Center
Tanina Rostain’s current teaching and research interests focus on the proliferation of legal technologies in law practice, in particular, in the access to justice and open government spheres. In 2012, Tanina created a course in which student teams collaborate with non-profit legal... Read More →

Speakers
JS

Jill Schachner Chanen

ABA Journal/American Bar Association, Assistant Managing Editor/Director of Events
Jill is the director of events and assistant managing editor for the ABA Journal magazine of the American Bar Association where she is responsible for developing content for magazine and developing programming. She has produced three hackathons for the Journal and participated in... Read More →
avatar for Mark O'Brien

Mark O'Brien

Executive Director, Pro Bono Net
Mark O'Brien is the co-founder and Executive Director of Pro Bono Net, a national nonprofit that increases access to justice for the poor and other vulnerable populations through innovative uses of technology, collaboration and volunteer mobilization. Founded in 1998, Pro Bono Net... Read More →
avatar for Keith Porcaro

Keith Porcaro

CTO / General Counsel, SIMLab
Keith leads SIMLab’s partnerships and technology initiatives, where he helps service providers, governments, and other organizations around the world use technology to make services more accessible, responsive, and resilient. Keith's background sits at the intersection of law and... Read More →
JT

Jason Tashea

Justice Codes, Founder
Jason is the Founder of Justice Codes, a criminal justice technology consultant at the John Jay College of Criminal Justice, and a freelance writer focusing on criminal justice issues and technology. He is based in Baltimore, Maryland. He was previously the Juvenile Justice Policy... Read More →


Thursday January 14, 2016 10:00am - 11:15am
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

10:00am

Analyze This: Getting Personal with Data
IllinoisLegalAid.org logged more than 2 million visits from over 1 million users in 2015. Those are big numbers; what do they mean? Who are the people behind those numbers? How does a statewide website unwrap those large, anonymous figures to discover the real people and the impact behind them? Join us for this session to hear how two partners will attempt to answer the question: what happens to a website visitor after their visit? Learn from staff at Illinois Legal Aid Online and Civis Analytics about their upcoming project to use data warehousing and predictive analytics to better serve people seeking legal solutions.

Speakers
avatar for Rich Lee

Rich Lee

General Counsel, Civis Analytics
Rich serves as General Counsel at Civis Analytics, a technology company founded by the Chief Analytics Officer of the Obama 2012 re-election campaign. Civis provides data science products and services that enable organizations to engage the right people with the right actions via... Read More →
avatar for Teri Ross

Teri Ross

Program Director, Illinois Legal Aid Online
As Program Director at Illinois Legal Aid Online (ILAO), Teri leads the content, technology and engagement programs. She fosters strategic partnerships with local and national leaders and groups, pursues innovations, and leads development of new and transformed products and services... Read More →


Thursday January 14, 2016 10:00am - 11:15am
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

10:00am

Collaborating with your Courts on E-filing, Document Assembly and Access for Low Income People
The field of court management technology is rapidly changing and their systems can often have significant impacts on low income people. Some issues include: How will courts deal with fee waivers when implementing e-filing? What happens when litigants don’t have credit cards for filing fees? Are self-represented litigants going to be required to e-file? Will they be prohibited from e-filing? Will e-filing systems be clear enough for self-represented litigants to use? How do we connect legal aid document assembly programs with e-filing? What is the impact on low-income people of having court records easily accessible on-line? Can we improve language access using video remote interpreting? This session will identify opportunities, challenges and potential solutions. It will discuss how to develop relationships with courts and collaborate to dramatically expand access and services for low-income people.



Speakers
avatar for Sergio Alcubilla

Sergio Alcubilla

Director of External Relations, Legal Aid Society of Hawaii
Sergio Alcubilla serves as the Director of External Relations for the Legal Aid Society of Hawaii and focuses his work on improving access to justice and resources for Legal Aid's clients. Sergio helped implement Hawaii’s court based self-help centers, launch its self-help interactive... Read More →
avatar for Bonnie Hough

Bonnie Hough

Principal Managing Attorney, Judicial Council of California
avatar for Rochelle Klempner

Rochelle Klempner

Attorney, Division of Technology, NYS D36Unified Court System, OCA
Rochelle Klempner works in the New York Sate Unified Court System's Division of Technology. She primarily works on access to justice technology initiatives. This includes the CourtHelp (nycourthelp.gov) website, the court system's website for people who don't have lawyers, and the... Read More →
avatar for Snorri Ogata

Snorri Ogata

Chief Information Officer, Los Angeles Superior Court
Snorri Ogata is the Chief Information Officer for the Los Angeles County Superior Court where he is responsible for the Court’s overall information technology efforts in support of 530 judicial officers, 4,500 employees and 40 locations. He joined the Court as the CIO in January... Read More →


Thursday January 14, 2016 10:00am - 11:15am
Executive Salon 3 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

10:00am

Technology, Pro Bono, and LSC's Special Grants
LSC's newest special grant programs, the Pro Bono Innovation Fund and Hurricane Sandy Relief Grants have invested in projects that use technology to enhance pro bono systems. Many of the systems were first tested as TIG projects. In this session, you will hear from projects that leverage partnerships and technology to make pro bono more efficient and effective in their organizations and communities. Participants will also learn how different projects have leveraged both the Pro Bono Innovation Fund and TIG programs to support important and integrated delivery strategies.

Speakers
AJ

Adam Jackson Heintz

Director of Pro Bono, Legal Services New York City
Adam Heintz is the Director of Pro Bono Services for Legal Services NYC. Mr. Heintz works with staff and pro bono partners to create and manage pro bono projects, place cases, access in-kind resources, and match individual volunteers with appropriate LSNYC offices. Mr. Heintz also... Read More →
EJ

Emily Jarrell

Volunteer Lawyers Project, Staff Attorney
Emily Jarrell is a Staff Attorney at the Volunteer Lawyers Project of the Boston Bar Association. The Volunteer Lawyers Project provides free legal services to low-income residents of the Greater Boston area primarily through the pro bono services of private attorneys. Emily practices... Read More →
EM

Eric Mittelstadt

Deputy Director, Utah Legal Services
Eric has worked at Utah Legal Services for over 25 years as a staff attorney, managing attorney, project manager, director of advocacy and personnel and now as Deputy Director. A member of the MIE Board of Directors since 2003, he is a frequent trainer at MIE events and oversees... Read More →
avatar for Mytrang Nguyen

Mytrang Nguyen

Program Counsel, Pro Bono Innovation, Legal Services Corporation
Mytrang Nguyen is Program Counsel for Pro Bono Innovation at the Legal Services Corporation, where she is responsible for the development and implementation of LSCs Pro Bono Innovation Fund, a competitive grant program that seeks to invest in projects that creatively leverage pro... Read More →


Thursday January 14, 2016 10:00am - 11:15am
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

10:00am

The Tech Side of Business Continuity
With a heavy focus on cloud-based services, this session will cover many of the technology issues related to Business Continuity. Specially, we’ll cover data backup solutions and common issues, replication of data and services, fail-over of services, as well as recovery at secondary sites including community partner locations, commercial providers and using many individual locations (i.e. homes, libraries, coffee shops). We will also discuss some of the top security and compliance considerations.

Speakers
avatar for John Greiner

John Greiner

Just-Tech, LLC, President
John Greiner founded Just-Tech in 2015 to serve the technology needs of non-profit justice community with leadership, managed services and project consulting. Prior to Just-Tech, John was the CIO for Legal Services NYC, the nation’s largest civil legal services provider. He led... Read More →
avatar for Michael Hernandez

Michael Hernandez

Just-Tech, Director of Consulting Services
Michael Hernandez recently joined Just-Tech, a technology firm focused on serving the specialized project and managed services needs of Legal Aid organizations as the Director of Consulting Services. Prior to joining Just-Tech, Mr. Hernandez was the IT Manager for Legal Services NYC... Read More →
avatar for Joseph Melo

Joseph Melo

Director of Engineering, Just-Tech, LLC
Joseph J. Melo is the Director of Engineering for Just-Tech, a new technology firm focused on serving the specialized project and managed services needs of Legal Aid organizations. Prior to joining Just-Tech, Joseph was the Chief Network and Systems Engineer for Legal Services NYC... Read More →


Thursday January 14, 2016 10:00am - 11:15am
Executive Salon 4 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

11:30am

Lunch with LSC President James J. Sandman
Speakers
avatar for Jim Sandman

Jim Sandman

President, Legal Services Corporation
Jim Sandman has been president of the Legal Services Corporation since 2011. Jim practiced with the law firm of Arnold & Porter LLP for 30 years and served as the firm's Managing Partner for a decade. From 2007 to 2011, he was General Counsel of the District of Columbia Public Schools... Read More →


Thursday January 14, 2016 11:30am - 1:00pm
Texas Ballroom - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

1:15pm

Both Sides Now – A Discussion of Private and Public Cloud Infrastructure
Many organizations are looking to adapt a cloud strategy for its business. As they develop their implementation strategies, many organizations are facing a choice: to deploy a private cloud or leverage a public cloud. So which model will fit best for your organization? In this presentation, we will see how Community Legal Services of Mid-Florida is migrating to the Public Cloud to deliver cutting edge IT services to its employees by managing software and hardware in the cloud with the goal to eliminate all physical servers. We will also see how Maryland Legal Aid leveraged its virtualization expertise to design, build-out and configure a Private / Hybrid cloud platform providing a flexible and reliable IT Infrastructure. Both the models will be discussed and compared with the benefits and pitfalls, thus giving you a clear idea on which model to adopt for your organization.

Speakers
avatar for Karthik Devarajan

Karthik Devarajan

Director of IT, Maryland Legal Aid
Karthik Devarajan is the Director of IT at Maryland Legal Aid and has been with the firm since 2012 in different capacities. He specializes in Cloud Computing, Server and Desktop Virtualization, Storage and Business Continuity-Disaster Recovery. Karthik is responsible for delivering... Read More →
avatar for Josh Lazar

Josh Lazar

Director of Information Technology, Community Legal Services of Mid-Florida
Josh Lazar is the Director of Information Technology at Community Legal Services of Mid-Florida, a nonprofit law firm striving to remove barriers to justice by empowering vulnerable communities through legal advocacy. His career experiences span undergraduate collegiate education... Read More →


Thursday January 14, 2016 1:15pm - 2:30pm
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

1:15pm

Its All Greek or Geek to Me - The Integration of Technology and Advocacy
All too often legal aid programs have great technology and/or great legal advocacy but never the twain shall meet; technology is developed without advocate input and litigation is brought without the benefit of technology. This session will include panelists who have mastered the integration of technology and advocacy through inclusive technology planning, training, implementation, and evaluation.

Speakers
NG

Nancy Glickman

Program Counsel, Legal Services Corporation
Nancy Glickman is currently a Program Counsel in LSC’s Office of Program Performance. Prior to joining LSC, Nancy was a legal services attorney for over 25 years; working for programs in Georgia, Indiana, North Carolina, and Virginia. During her legal services career, Nancy served... Read More →
avatar for Joshua Goodwin

Joshua Goodwin

Managing Attorney, Southeast Ohio Legal Services
Joshua Goodwin is the Managing Attorney of the Chillicothe office of Southeastern Ohio Legal Services (SEOLS). He graduated from Vanderbilt University Law School in 2006 and has been with SEOLS since 2008. Mr. Goodwin is a generalist attorney and handles family law, consumer, housing... Read More →
avatar for Ed Marks

Ed Marks

Executive Director, New Mexico Legal Aid, Inc.
Ed Marks is Executive Director for New Mexico Legal Aid, a statewide LSC-funded program. Ed is also a member of the American Bar Association’s Standing Committee on Legal Aid and Indigent Defense, and a member of the New Mexico Commission on Access to Justice. Between 2004 and 2011... Read More →


Thursday January 14, 2016 1:15pm - 2:30pm
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

1:15pm

LSC Tech Fellowship Recap
In late 2014, LSC established a Technology Fellowship program targeted to employees of LSC grantees who showed promise as technology leaders but had not previously been involved in major IT initiatives. The centerpiece of each fellowship was a technology project that enhanced the effectiveness and efficiency of the fellow’s organization. These projects ranged from modest technology enhancements to planning for major upgrades to key systems. Some projects led to successful TIG proposals. In this session, a panel of fellows will review a few of the successful projects that came out of the program and discuss lessons learned from the effort. We will also seek audience input on ways to make future LSC fellowship opportunities better.

Speakers
avatar for David Bonebrake

David Bonebrake

Program Counsel, Office of Program Performance, Legal Services Corporation
David Bonebrake is a Program Counsel at Legal Services Corporation and is responsible for helping manage LSC’s Technology Initiative Grants (TIG) Program. TIG funds innovative technology projects that improve quality and access to legal services across the country. Prior to LSC... Read More →


Thursday January 14, 2016 1:15pm - 2:30pm
Executive Salon 3 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

1:15pm

Supporting Innovations in Advocacy through Online Forms
As lawyers and their clients become more comfortable with online transactions and online forms, new and creative ways to use forms in broader assistance frameworks are emerging. This workshop looks at projects that are advocate and/or pro bono lawyer driven and showcase how they are taking automated online forms projects to the next level to improve legal services in areas where there are little or no resources. Participants will discuss how automated online forms are powering new service models, the advocate training and support needed, and replication opportunties.

Speakers
avatar for Claudia Johnson

Claudia Johnson

Program Manager LawHelp Interactive, LHI Pro Bono Net
Claudia works to improve how legal non-profits and courts provide services to low income communities and how those without lawyers. Claudia has been working on access to justice through technology for 15 years, starting at Bay Area Legal Aid in Oakland to design and created the Legal... Read More →
KK

Kimberlina Kavern

Safe Horizon, Director
Kimberlina Kavern is the Director of the Bronx Family Court Program at Safe Horizon. The mission of Safe Horizon is to provide support, prevent violence, and promote justice for victims of crime and abuse, their families and communities. Kimberlina is a certified rape survivor advocate... Read More →
avatar for Margaret Shinn

Margaret Shinn

Community Ed & Pro Se Coordinator, Legal Aid Services of Oklahoma
Margaret has been the Community Education & Pro Se Coordinator for Legal Aid Services of Oklahoma since 2004. She develops, writes, and curates content for Legal Aid and the statewide web sites for clients (OKLaw.org) and advocates (ProBono.Net/OK); manages two current TIG Projects... Read More →
avatar for Lisa Stansky

Lisa Stansky

Southeast Louisiana Legal Services, Website Coordinator
Lisa Stansky became website coordinator with Southeast Louisiana Legal Services in 2007. She administers LouisianaLawHelp.org and its LiveHelp service, probono.net/la, slls.org, and related projects to help deliver legal information to the public and the advocates who serve them... Read More →


Thursday January 14, 2016 1:15pm - 2:30pm
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

1:15pm

U need UX: Design for Everyday People
Why do you need user experience (UX) design? Take that unfamiliar copier. You press the icons on the screen until you finally find 'print'. But wait, the copies arrive uncollated, landscape instead of portrait, and stapled in the wrong corner. That's a user experience - a bad one! That copier needs a UX design. UX design improves a user’s interaction with a service/product to take less time, be more intuitive, and produce a better outcome. Learn from website staff who are using UX design in their practices, delivery, and technology development. As a session participant, you will create user personas or user journeys for a real or imaginary service/product.

Speakers
avatar for Matthew Burnett

Matthew Burnett

Director, Immigration Advocates Network
Matthew is director of the Immigration Advocates Network (IAN), and served as its first full-time staff when it was formed in 2007. Prior to IAN Matthew worked representing low-income immigrants at East Bay Sanctuary Covenant and Northwest Immigrant Rights Project, and served as a... Read More →
avatar for Teri Ross

Teri Ross

Program Director, Illinois Legal Aid Online
As Program Director at Illinois Legal Aid Online (ILAO), Teri leads the content, technology and engagement programs. She fosters strategic partnerships with local and national leaders and groups, pursues innovations, and leads development of new and transformed products and services... Read More →
avatar for Angela Tripp

Angela Tripp

Director, Michigan Legal Help Program
Angela Tripp is the Director of the Michigan Legal Help (MLH) Program, which is responsible for the statewide website for self-represented litigants (MichiganLegalHelp.org) and fifteen affiliated Self-Help Centers around the state. In 2016, over 770,000 people visited the MLH website... Read More →


Thursday January 14, 2016 1:15pm - 2:30pm
Executive Salon 4 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

2:30pm

Break
Thursday January 14, 2016 2:30pm - 2:45pm
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

2:45pm

Expanding Stakeholder Engagement to Reach 100% Access
Creating the 100% access to justice ecosystem requires a diverse infrastructure of services and delivery mechanisms among courts, legal aid, the bar and allied professionals, such as social workers, paralegals, counselors, educators, financial and medical professionals and more. This session will share some examples of successful models of innovative stakeholder engagement and the role of technology in supporting these relationships. Workshop participants will share their ideas for robust collaboration including legal education for partners, sharing resources and developing a “no wrong door” approach to services with a goal of providing more holistic and comprehensive solutions using technology.

Speakers
avatar for Katherine Alteneder

Katherine Alteneder

Executive Director, Self-Represented Litigation Network (SRLN)
With a deep background in legal aid, the courts and private practice, Katherine's philosophy throughout her career has been to build common sense, consumer oriented solutions by learning, innovating and sharing. An early member of SRLN, she has led the Self-Represented Litigation... Read More →
avatar for Sandra Ambrozy

Sandra Ambrozy

Senior Fellow | Civil Legal Justice, The Kresge Foundation
avatar for Bonnie Hough

Bonnie Hough

Principal Managing Attorney, Judicial Council of California
avatar for Susan Stoney

Susan Stoney

Legal Services of Northern Virginia, Legal Services of Northern Virginia
As Deputy Director of Legal Services of Northern Virginia (LSNV), Susan represents low-income individuals in civil cases, supervises a staff of thirty attorneys and coordinates grant activities and program services throughout Northern Virginia. Susan also serves as a substitute judge... Read More →


Thursday January 14, 2016 2:45pm - 4:00pm
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

2:45pm

Long Live Tech: Sustaining Projects After TIG
So your organization was awarded TIG funding. Congratulations! Do you know how to secure funds for your tech project after you've submitted the final grant report? Or does your organization need to improve its technology in order to pursue TIG funding? In either case, resource development for tech projects is essential to sustain and achieve long-term value for low-income people in your service area. LSC's Chief Development Officer Wendy Rhein will help you strategize and analyze your approach to resource development, so you can walk away with action steps specific to your organization's tech projects.

Speakers
RB

Raquel Bonilla

Director of Grants Management & Special Projects, Legal Services of Northern Virginia
Raquel Bonilla is the Director of Grants Management & Special Projects at Legal Services of Northern Virginia (LSNV). She has been with LSNV for 20 years. Her current responsibilities include grant writing, grant reporting and resource development. She also participates in the planning... Read More →
RH

Ronké Hughes

Program Counsel, Legal Services Corporation
Ronké Hughes joined the Legal Services Corporation's Office of Program Performance in August 2014, as a Program Counsel. Prior to joining LSC, she worked in private practice and at Legal Services of Northern Virginia as a staff attorney and the program's first Intake Managing Attorney... Read More →
avatar for Mark O'Brien

Mark O'Brien

Executive Director, Pro Bono Net
Mark O'Brien is the co-founder and Executive Director of Pro Bono Net, a national nonprofit that increases access to justice for the poor and other vulnerable populations through innovative uses of technology, collaboration and volunteer mobilization. Founded in 1998, Pro Bono Net... Read More →
WR

Wendy Rhein

Chief Development Officer, Legal Services Corpoartion
Wendy possesses more than a dozen years of development, communications, and branding experience along with expertise in strategic planning, program development, fundraising, grant writing, and training. She served as director of advancement, marketing, and communications for the Catholic... Read More →


Thursday January 14, 2016 2:45pm - 4:00pm
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

2:45pm

LSC's New Technology Projects
Interested in what LSC is doing with its technology? Join Peter Campbell, LSC CIO and a few of the LSC technology staff to hear about and see some of our recent projects, including the redesign of our Drupal website and the development of the "Data Portal," a web-based repository for data and documents that we collect from our grantees, built on Salesforce and Box technologies. The conversation will be framed by our strategic efforts to simplify and centralize our information on cloud platforms, and we'll share what this will eventually mean as we extend our new systems out to grantees and others.

Speakers
avatar for Peter Campbell

Peter Campbell

Chief Information Officer, Legal Services Corporation
Peter Campbell is the Chief Information Officer at Legal Services Corporation. Prior to joining LSC, Peter spent five years managing technology at Earthjustice, the nation's leading environmental law firm, and seven years serving as IT Director at Goodwill Industries of San Francisco... Read More →
avatar for Étienne L. Riggins

Étienne L. Riggins

Systems Administration, Legal Services Corporation
My name is Étienne Riggins, Systems Administrator with Legal Services Corporation. I have worked at LSC for a little over 15 years and have had the opportunity work as an Electronic Archive Coordinator, and Computer Support Technician, however, recently I was promoted to Systems... Read More →
avatar for Alex Tucker

Alex Tucker

Legal Services Corporation, Web Developer & Application Specialist
Alex Tucker is the Web Developer & Application Specialist at Legal Services Corporation (LSC) and is responsible for designing, developing and maintaining LSC’s web sites as well as managing and supporting key applications such as Salesforce, Box & Google Apps. Alex holds a Bachelor's... Read More →


Thursday January 14, 2016 2:45pm - 4:00pm
Executive Salon 4 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

2:45pm

Next Generation Content Strategy for Statewide Websites
Between responsive design, SMS, social media, and a world of never-ending change, how we create, deliver, and manage legal content must evolve to keep up. Learn how Illinois and Arkansas are working to leverage technology to deliver the right content using tools like smart algorithms, weighted logic, semantic markup, and content restructuring to deliver the best content to users and tools like reusable content, content moderation, scorecard algorithms, and better contributor engagement to improve content creation, evaluation, and maintenance.

Speakers
avatar for Gwen Daniels

Gwen Daniels

Software Product Director, Illinois Legal Aid Online
Gwen is Software Product Director at Illinois Legal Aid Online. She is the product owner for IllinoisLegalAid.org and is responsible for product specification & design. Gwen manages our remote development team to ensure our technology environment meets the needs of users and aligns... Read More →
avatar for Vince Morris

Vince Morris

Director, Arkansas Legal Services Partnership
Vince Morris is the director of the Arkansas Legal Services Partnership and provides national consulting services on an independent basis. He has presented on the topic of technology and justice to thousands of participants across the nation. Mr. Morris was recognized in 2012 by the... Read More →


Thursday January 14, 2016 2:45pm - 4:00pm
Texas Ballroom - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

4:00pm

Networking Break
Thursday January 14, 2016 4:00pm - 4:30pm
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

4:30pm

RAPID FIRE TECH: Show and Tell of Technology Projects and Ideas
If you had six minutes to share an idea, best practice or show off a TIG project, what would you talk about? What if you only got 20 slides and they rotated automatically after 20 seconds? Around the world geeks have been putting together events like this to share their ideas. This plenary will feature a series of short presentations highlighting innovative technology projects and ideas. It will be fast paced and informative!

Speakers
JG

Josh Gaul

Staff Attorney, Iowa Legal Aid
Josh Gaul has been a staff attorney with Iowa Legal Aid since 2009. In January of 2015, he was recruited to help staff the Midwest Legal Disaster Coordination Project. He is a graduate of Drake University Law School and the University of Iowa.
avatar for Pieter Gunst

Pieter Gunst

Co-Founder, Legal.io
avatar for Mary Kaczorek

Mary Kaczorek

Supervising Attorney, Legal Services State Support
Mary Kaczorek is the supervising attorney of Legal Services State Support, a project of the Minnesota Legal Services Coalition. State Support's mission is to improve access to justice for all Minnesotans. State Support works to educate the public about legal issues, improve client... Read More →
avatar for Chris Lisee

Chris Lisee

Video Production Manager, Legal Services of New Jersey
Hello! As Video Production Manager for Legal Services of New Jersey, I oversee a small team that produces short documentaries about the legal justice gap and self-help materials on a variety of legal topics, from filing a restraining order to getting help filing taxes. I also oversee... Read More →
avatar for Leah Margulies

Leah Margulies

Pro Bono Net, LawHelpNY Senior Project Advisor
Online legal assistance for low income New Yorkers. Special features--LiveHelp real-time chat assistance in English and Spanish. New mobile-optimized site with LiveHelp access. Social media--see RealNY.org.
avatar for Dave Nolette

Dave Nolette

Digital Program Director, Justice Education Society, BC
Dave Nolette is the Digital Program Director at the Justice Education Society of British Columbia. He leads a dynamic, in-house team of staff with expertise in legal content creation, web development and video production. Dave has years of experience applying digital technologies... Read More →
avatar for Keith Porcaro

Keith Porcaro

CTO / General Counsel, SIMLab
Keith leads SIMLab’s partnerships and technology initiatives, where he helps service providers, governments, and other organizations around the world use technology to make services more accessible, responsive, and resilient. Keith's background sits at the intersection of law and... Read More →
avatar for Jonathan Pyle

Jonathan Pyle

Contract Performance Officer, Philadelphia Legal Assistance
Jonathan Pyle is the Contract Performance Officer at Philadelphia Legal Assistance (PLA), where he is responsible for compliance, reporting, and implementing new uses of technology to analyze, streamline, and expand service delivery. Before joining PLA, he practiced law in the areas... Read More →


Thursday January 14, 2016 4:30pm - 5:30pm
Texas Ballroom - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

5:30pm

NLADA Technology Section Meeting
Thursday January 14, 2016 5:30pm - 6:30pm
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

7:00pm

 
Friday, January 15
 

7:30am

Breakfast
Friday January 15, 2016 7:30am - 8:00am
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

8:00am

Kemps CMS User Group
The CMS user group sessions will allow programs with the same case management systems (CMS) to informally meet and discuss CMS features, future plans, challenges and best practices.

Friday January 15, 2016 8:00am - 9:15am
Executive Salon 5 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:00am

Legal Files CMS User Group
The CMS user group sessions will allow programs with the same case management systems (CMS) to informally meet and discuss CMS features, future plans, challenges and best practices.

Friday January 15, 2016 8:00am - 9:15am
Director's Room 2 - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

8:00am

LegalServer CMS User Group
The CMS user group sessions will allow programs with the same case management systems (CMS) to informally meet and discuss CMS features, future plans, challenges and best practices.

Friday January 15, 2016 8:00am - 9:15am
Executive Salon 2 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:00am

Pika CMS User Group
The CMS user group sessions will allow programs with the same case management systems (CMS) to informally meet and discuss CMS features, future plans, challenges and best practices.

Friday January 15, 2016 8:00am - 9:15am
Lone Star Room - Lobby Level 111 East Pecan Street, San Antonio, TX 78205

8:00am

Salesforce/Justice Server CMS User Group
The CMS user group sessions will allow programs with the same case management systems (CMS) to informally meet and discuss CMS features, future plans, challenges and best practices.

Friday January 15, 2016 8:00am - 9:15am
Bluebonnet Room - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:00am

Discoverable Client Issues Using Public Big Data
Large publically available databases are coming online all the time. Programs can be written to gather data from these databases to find both people who are in need of legal help as well as to identify additional legal needs of existing clients. A client who comes in for a single issue can have their information automatically checked against these databases to see if their water is about to be shut off, if they have unpaid property tax, or even if they have a case eligible for expungement. This low-cost, holistic approach, can have a substantial impact on a client’s life. We will go over successful database scraping projects, how to manage/present large datasets, and how to determine if a database can be easily scraped in your state.

Speakers
avatar for Russ Bloomquist

Russ Bloomquist

Program Manager & Sr. Full Stack Developer, Maryland Legal Aid
Russ Bloomquist is the Program Manager & Sr. Full Stack Developer for Maryland Legal Aid. He is an accomplished web designer/developer and has a strong understanding of UI/UX design principles, with an emphasis on usability and accessibility standards. Coding skills include HTML... Read More →
avatar for Matthew Stubenberg

Matthew Stubenberg

IT Director/Staff Attorney, Maryland Volunteer Lawyers Service, Inc.
Matthew Stubenberg graduated cum laude from Maryland Law School in 2013. He is the current IT director and staff attorney for the Maryland Volunteer Lawyers Service (MVLS). He has created a number of successful legal apps including MDExpungement.com, an automated expungement website... Read More →


Friday January 15, 2016 8:00am - 9:15am
Executive Salon 4 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:00am

DLAW/Drupal Community Update
Drupal is the backbone for a number of statewide websites. Come learn about new developments on the DLAW template and within the legal aid Drupal community, the new Drupal community TIG grant, and the release of Drupal 8. Share what you are working on and brainstorm ideas for future development on the legal aid Drupal platform.

Speakers
avatar for Abhijeet Chavan

Abhijeet Chavan

Chief Technology Officer, Urban Insight, Inc.
Abhijeet Chavan is the creator of DLAW, an open source website management platform for public information websites. He also created free plain-language tools WriteClearly and ReadClearly. Abhijeet was named to the Fastcase 50 list of global legal innovators in 2017. He has over... Read More →
avatar for Gwen Daniels

Gwen Daniels

Software Product Director, Illinois Legal Aid Online
Gwen is Software Product Director at Illinois Legal Aid Online. She is the product owner for IllinoisLegalAid.org and is responsible for product specification & design. Gwen manages our remote development team to ensure our technology environment meets the needs of users and aligns... Read More →
avatar for Brian Stewart

Brian Stewart

Web development, database programmer, BDS Works
Brian Dyer Stewart began database programming and analysis in the 80s, creating custom software for non-profits. His work evolved into programming for clients' online needs. Recent Legal Services work includes Stateside Legal, a resource for service members and their families, sites... Read More →
MZ

Mary Zimmerman

Director of Finance and Administration, Idaho Legal Aid Services
Mary Zimmerman has been with Idaho Legal Aid Services for the past 27 years. ILAS is a statewide organization and has been the only poverty law agency in Idaho for over forty years. As the Director of Finance and Administration she is responsible for all accounting, budgeting and... Read More →


Friday January 15, 2016 8:00am - 9:15am
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

8:00am

LawHelp / Probono.net Network Session: What's New and What's Next for 2016
This session will highlight LawHelp / probono.net / LiveHelp network activities and developments. PBN staff will discuss new and upcoming developments for the LawHelp.org and probono.net platforms, and how statewide websites can support and advance other technology innovations in the field. In addition, project coordinators from two regions will share highlights of new initiatives in their communities to empower the public and mobilize volunteers using these resources. We will also provide an update on a TIG-funded initiative to identify and pilot the next generation of live chat/LiveHelp software.

Speakers
AG

Ariadna Godreau-Aubert

Coordinator, Ayuda Legal Puerto Rico
avatar for Mike Grunenwald

Mike Grunenwald

Program Coordinator, Pro Bono Net
My work focuses on the development of innovative technology solutions to engage and support pro bono attorneys across the country. Before joining Pro Bono Net in March 2015, I worked for several years with the D.C. Bar Pro Bono Center. I received my J.D. from Georgetown University... Read More →
avatar for Sam Halpert

Sam Halpert

LawHelp Program Coordinator, Pro Bono Net
As Pro Bono Net’s LawHelp Program Coordinator, Sam develops and maintains PBN’s award-winning LawHelp.org platform in partnership with nonprofit legal aid organizations in 25 states. LawHelp.org empowers low and moderate-income people with information about free legal aid programs... Read More →
avatar for Mary Irvine

Mary Irvine

NC Equal Access to Justice Commission, Director of Communications
Mary Irvine is the Access to Justice Coordinator with NC IOLTA and the NC Equal Access to Justice Commission and the Executive Director of the NC Equal Justice Alliance. The NC Equal Access to Justice Commission is a 25-member Commission chaired by the Chief Justice of the NC Supreme... Read More →
avatar for Eve Ricaurte

Eve Ricaurte

Managing Attorney, Iowa Legal Aid
Eve Ricaurte is a managing attorney at Iowa Legal Aid. She remotely manages intake, including online intake, the Iowa Legal Aid website and LiveHelp chat feature. She was a part of the first LiveHelp TIG Project with Montana Legal Services, Pro Bono Net and Iowa Legal Aid. Before... Read More →


Friday January 15, 2016 8:00am - 9:15am
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

9:15am

Break
Friday January 15, 2016 9:15am - 9:30am
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

9:30am

Effective Online Trainings
How to use create interactive online trainings for staff and advocates; how to record those trainings for later use and store them online with or without a password; best practices for training speakers as well as takeaway resources. The session will include free software and low cost options to fit any budget from $0 to $10,000.

Speakers
avatar for Daniel Ediger

Daniel Ediger

Staff Attorney/Videographer, Northwest Justice Project
Daniel Ediger is an attorney at the Northwest Justice Project (NJP), Washington’s primary civil legal aid provider. He also makes educational videos about common civil legal issues for NJP’s YouTube Channel and its free, informational website: WashingtonLawHelp.
avatar for Brian Rowe

Brian Rowe

NTAP Coordinator, Northwest Justice Project
Brian Rowe is a professor and techie working at Northwest Justice Project, managing the National Technology Assistance Project and teaching at the University of Washington and Seattle University. He is also a former Chairman of the Board for Washington Lawyers for the Arts. Brian... Read More →
avatar for Lisa Stansky

Lisa Stansky

Southeast Louisiana Legal Services, Website Coordinator
Lisa Stansky became website coordinator with Southeast Louisiana Legal Services in 2007. She administers LouisianaLawHelp.org and its LiveHelp service, probono.net/la, slls.org, and related projects to help deliver legal information to the public and the advocates who serve them... Read More →
avatar for Phong Sara Wong

Phong Sara Wong

Pro Bono Director, Legal Aid Foundation of Los Angeles
Phong Wong is the Pro Bono Director at the Legal Aid Foundation of Los Angeles. She oversees LAFLA's pro bono cases and volunteer projects. She also oversees the outreach, recruitment and hiring of volunteers including law students, undergraduates, paralegals and attorneys. She works... Read More →


Friday January 15, 2016 9:30am - 10:45am
Executive Salon 2 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

9:30am

Fast and Forward: A Look at Project Management
(Required attendance for all 2015 TIG award recipients) There are as many project management schools of thought as there are project managers, and each person has their own approach to moving a project from start to finish. Join us as we take a thoughtful look at what tasks we perform, and how we perform them in this session exploring “project management.” From running short and effective meetings, to juggling multiple deliverables and outcomes, to reporting back to funders, this session takes a step back to examine what we do, and the mechanics of how we do it. Regardless of the platform, tool, approach or project you’re engaged with, this session will focus on the theoretical and practical underpinnings of managing a project, whether you’re working on the same project from start to finish or stepping into a new project midstream.

Speakers
avatar for Alexander Karsten

Alexander Karsten

Project Manager, LegalServer
Xander has worked in civil legal services for over a decade, starting as a paralegal and later attorney representing homeowners in foreclosure and then providing holistic legal representation to individuals impacted by a criminal record. He shifted focus in 2012 to technology-enabled... Read More →
avatar for Anna Steele

Anna Steele

Director of Consulting, Just-Tech
As Just-Tech Director of Consulting, Anna works with legal service providers to develop and implement strategic technologies that are in line with their unique needs. A former legal services technologist, Anna values the strong connection between technology and access to justice and... Read More →


Friday January 15, 2016 9:30am - 10:45am
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

9:30am

Windows 10 and Office 2016 - the Essentials
Learn the mysteries of Windows 10. It is a free upgrade, but will it run on your existing hardware? Do you have to upgrade or can you do a clean install? Will you need a new license key or will your Windows 7 or 8 key work? What features will be lost with an upgrade? Which will be gained? Do you need a touchscreen to take full advantage of W10? And Office 2016 has just come out and finally multiple users can edit the same document at the same time. What other new features will it bring to your users? This session will answer all of these questions and more as well as give you tips and tricks to get the most out of Windows 10 and Office 2016.

Speakers
avatar for Glenn Rawdon

Glenn Rawdon

Senior Program Counsel for Technology, Legal Services Corporation
Glenn Rawdon is Program Counsel for Technology with the Legal Services Corporation. He is responsible for helping legal services programs with their technology efforts and with the administration of the Technology Initiative Grants (TIG) program. Since the program started in 2000... Read More →


Friday January 15, 2016 9:30am - 10:45am
Executive Salon 4 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

9:30am

Wormhole to the Future
This session will challenge experienced members of the legal aid technology community to envision and predict what technologies of the near future will become important - not the low hanging fruit, but the potentially disruptive technologies and players that may revolutionize our space and leave behind programs that can't adapt. The idea is to shock, inspire, and challenge attendees to also try to peer into the future, and be ready for it.

Speakers
avatar for Jeff Hogue

Jeff Hogue

Operations & Community Relations, LegalServer
avatar for Joan Holman

Joan Holman

Chief Information Officer, Strasburger & Price
Joan Holman, from Dallas, TX is the Chief Information Officer of Strasburger & Price. Prior to her time at the firm, Joan has worked in a variety of industries on the IT side of the house; from financial services to telecomm, environmental services and life sciences, Joan has an... Read More →
avatar for Bonnie Hough

Bonnie Hough

Principal Managing Attorney, Judicial Council of California
avatar for Rochelle Klempner

Rochelle Klempner

Attorney, Division of Technology, NYS D36Unified Court System, OCA
Rochelle Klempner works in the New York Sate Unified Court System's Division of Technology. She primarily works on access to justice technology initiatives. This includes the CourtHelp (nycourthelp.gov) website, the court system's website for people who don't have lawyers, and the... Read More →
avatar for Josh Lazar

Josh Lazar

Director of Information Technology, Community Legal Services of Mid-Florida
Josh Lazar is the Director of Information Technology at Community Legal Services of Mid-Florida, a nonprofit law firm striving to remove barriers to justice by empowering vulnerable communities through legal advocacy. His career experiences span undergraduate collegiate education... Read More →
avatar for John Mayer

John Mayer

Executive Director, CALI
John Mayer (@johnpmayer) is the Executive Director of the Center for Computer-Assisted Legal Instruction (CALI). CALI is a 501(c)(3) non-profit consortium of over 200 US law schools and the developer of A2J Author.


Friday January 15, 2016 9:30am - 10:45am
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

10:45am

Break
Friday January 15, 2016 10:45am - 11:00am
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205

11:00am

Business Process Analysis Affinity Group
Friday January 15, 2016 11:00am - 12:15pm
Executive Salon 4 111 East Pecan Street, San Antonio, TX 78205

11:00am

Mobile Strategies Affinity Group
Friday January 15, 2016 11:00am - 12:15pm
Executive Salon 2 111 East Pecan Street, San Antonio, TX 78205

11:00am

SharePoint and Document Management Affinity Group
Friday January 15, 2016 11:00am - 12:15pm
Executive Salon 1 111 East Pecan Street, San Antonio, TX 78205

11:00am

2015 TIG Reporting, Requirements and Guidance - and the 2016 TIG Cycle
(Required attendance for all 2015 TIG award recipients) The TIG staff will review reporting requirements, grant assurances and discuss best practices for managing technology grants. There will also be a preview of the upcoming 2016 TIG Cycle.

Speakers
avatar for David Bonebrake

David Bonebrake

Program Counsel, Office of Program Performance, Legal Services Corporation
David Bonebrake is a Program Counsel at Legal Services Corporation and is responsible for helping manage LSC’s Technology Initiative Grants (TIG) Program. TIG funds innovative technology projects that improve quality and access to legal services across the country. Prior to LSC... Read More →
avatar for Glenn Rawdon

Glenn Rawdon

Senior Program Counsel for Technology, Legal Services Corporation
Glenn Rawdon is Program Counsel for Technology with the Legal Services Corporation. He is responsible for helping legal services programs with their technology efforts and with the administration of the Technology Initiative Grants (TIG) program. Since the program started in 2000... Read More →
avatar for Jane Ribadeneyra

Jane Ribadeneyra

Program Analyst for Technology, Legal Services Corporation
As a Program Analyst for Technology with the Legal Services Corporation (LSC), I execute LSCs Technology Initiative Grants (TIG) program. TIG supports projects to develop, test and replicate innovative technologies to improve access to high quality legal assistance for poor people... Read More →


Friday January 15, 2016 11:00am - 12:15pm
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

12:15pm

Box Lunch
Friday January 15, 2016 12:15pm - 1:00pm
Texas Ballroom Foyer - 2nd Flr 111 East Pecan Street, San Antonio, TX 78205