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Wednesday, January 13 • 3:30pm - 4:45pm
Remote Services: The Key to a Robust Access to Justice Ecosystem

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The Self-Represented Litigation Network (SRLN) has recently published a resource guide on remote service delivery (phone, website, texts, chats, video, CRMs, portals etc.) and the self-represented litigant (SRL). Funded by the State Justice Institute, this guide is the product of an intensive year-long study of remote service delivery models in courts in Alaska, Utah, Minnesota, Orange County (CA), Butte County (CA), and Maryland and in legal services programs in Montana and Idaho. This session will present the findings and engage attendees in a discussion of how remote services fit into an overall access to justice ecosystem; how to creatively make use of old tools; how remote service tools impact not only access for SRLs, but also increase the capacity of the provider and better serve internal customers; and, as was revealed in the study, how important local community partnerships with non-lawyer allied professionals are in supporting the delivery of legal services remotely.

Speakers
avatar for Katherine Alteneder

Katherine Alteneder

Coordinator, Self-Represented Litigation Network
With a deep background in legal aid, the courts and private practice, Katherine's philosophy throughout her career has been to build common sense, consumer oriented solutions by learning, innovating and sharing. An early member of SRLN, she has led the Self-Represented Litigation Network since August 2013, designing and implementing a sophisticated cloud based IT infrastructure to support future growth and analytics with minimal administrative... Read More →
avatar for Sarah Coffey Frush

Sarah Coffey Frush

Chief Attorney, Maryland Courts Self-Help Center, Maryland Legal Aid
Sarah Coffey Frush is the chief attorney of the Maryland Courts Self-Help Center operated by Maryland Legal Aid. Under her leadership, the the Center has provided advice to over 100,000 self-represented litigants, and the program received the Maryland Access to Justice Commission’s 2012 Outstanding Program of the Year Award. In 2014 she was honored as one of the Daily Record’s Leading Women. Ms. Frush received a BA in History in 1999 from... Read More →
avatar for John Greacen

John Greacen

Greacen Associates, LLC, Principal
John Greacen, currently a principal of Greacen Associates, LLC, wrote the seminal article on the difference between legal information and legal advice for court staff in 1995 and continues to publish regularly on the topic. He has evaluated programs to assist self-represented litigants in Alaska, Arizona, Arkansas, California, Florida, Maryland, Minnesota, and Virginia. John was a consultant to the Florida and Utah judicial branch committees... Read More →


Wednesday January 13, 2016 3:30pm - 4:45pm
Executive Salon 2 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

Attendees (33)