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Wednesday, January 13 • 1:45pm - 3:00pm
Online Triage and Intake: One Year Later, Lessons Learned

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Four New England states have implemented online triage and intake over the past two years. This has been an interesting, sometimes challenging, process. If you’re thinking of implementing similar systems, or want to share your own track record, or just want to find out about other programs’ experiences around the country, join us for a session on: Who’s using it? Who’s dropping out? Major upsides and downsides. Let's build on each others' experiences: don’t reinvent the wheel and mistakes to avoid. Our intent is to address collectively the issues and burning questions posed by online triage and intake.


Kathleen Caldwell

Pine Tree Legal Assistance, Websites Coordinator
Kathleen has worked at legal aid since almost the beginning of time (1980) - first as staff attorney, then as a member of Pine Tree Legal's tech team. She helps lead Maine's technology initiatives and handles the day-to-day administration of PTLA's several websites. A former English teacher, Kathleen is a Plain Language stickler.
avatar for Kate Geruntho Frank

Kate Geruntho Frank

Web and Publications Manager, CTLawHelp.org
Kate writes and edits educational materials for low-income self-represented parties in print and online at www.CTLawHelp.org. She has a bachelor's degree in journalism and has been creating and managing high-traffic websites since the mid-1990s. Kate's articles, photos, and videos have been published in local and national magazines, newspapers, and websites, including Connecticut Magazine, Fine Gardening Magazine, FineCooking.com, the New Haven... Read More →
avatar for Rochelle Hahn

Rochelle Hahn

Co-director, Massachusetts Websites Project, Massachusetts Law Reform Institute
Rochelle Hahn is the director of MassLegalServices.org, the statewide website for legal services advocates in Massachusetts. She also develops and implements technology based projects and programs that address access to justice issues for low income people with legal needs. She previously served as Executive Director of the Legal Advocacy and Resource Center legal hotline and as a benefits attorney at Massachusetts Law Reform Institute and... Read More →
avatar for Brian Stewart

Brian Stewart

Web development, database programmer, BDS Works
Brian Dyer Stewart began database programming and analysis in the 80s, creating custom software for non-profits. His work evolved into programming for clients' online needs. Recent Legal Services work includes Stateside Legal, a resource for service members and their families, sites for Maine, Kentucky, Vermont and work with the National Association of Consumer Advocates. He developed an online triage and intake system for the New England... Read More →

Wednesday January 13, 2016 1:45pm - 3:00pm
San Antonio Ballroom - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

Attendees (52)