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Wednesday, January 13 • 10:30am - 11:45am
Fun with Phones! - Two Recent Case Studies of Complex VoIP Deployments

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Come learn about the technical aspects and challenges of two recent complex VoIP deployments. The first involves deployment of a cloud-based VoIP/IVR solution that enabled a partnership of nine California organizations to help low-income residents statewide obtain health care insurance. The second involves the deployment across the State of Washington of the new Skype for Business platform with enhanced call center functionality. We will leave time for your questions and also discuss some of the pros and cons of premise vs. cloud-based solutions to help participants as they work on their next telephone, text, or chat project.

Speakers
avatar for Sue Encherman

Sue Encherman

Director of Administration, Northwest Justice Project
Susan Encherman began her career in civil legal services in January 1980 when she was hired as the first Administrator of Evergreen Legal Services. She held this position until October of 1995 when as a result of a statewide restructuring plan, she left and began building the Northwest Justice Project (NJP) where she has been the Director of Administration for the past 21 years. NJP is a statewide program with 18 offices and over 200 staff... Read More →
avatar for John Greiner

John Greiner

Just-Tech, LLC, President
John Greiner founded Just-Tech in 2015 to serve the technology needs of non-profit justice community with leadership, managed services and project consulting. Prior to Just-Tech, John was the CIO for Legal Services NYC, the nation’s largest civil legal services provider. He led the integration of disparate technology and systems and advanced the use of technology for service delivery, client access and overall operations. Prior to LSNYC, John... Read More →
ZM

Zahid Masood

Z Consulting Group, Managing Director
Zahid Masood has more than 25 years of experience in assisting LSC and public sector clients with complex strategic technology decisions. His background includes: | | Strategic Planning with innovative solutions optimized with state-of-the-art communication technologies, relevant economics and appropriate risk tolerance for: | | Cloud/On-premise Telephone Systems | Intake Call Centers | Voice and data circuit analysis | Wide area... Read More →


Wednesday January 13, 2016 10:30am - 11:45am
Executive Salon 1 - 3rd Flr 111 East Pecan Street, San Antonio, TX 78205

Attendees (26)